Privacy Policy

1. Information We Collect

When you interact with our website or contact us directly, we may collect the following types of personal information:

• Full name
• Phone number
• Email address
• Service address
• Information submitted through contact or quote request forms
• Communications made via phone calls or SMS messages
• Website usage data collected automatically through Google Analytics

We do not knowingly collect sensitive personal data such as financial account information, government ID numbers, or health-related information.

2. How Information Is Collected

We collect information through the following methods:

• Contact and quote request forms submitted through our website
• Phone calls made directly to our business
• SMS communications initiated by you or sent with your consent
• Automatic tracking through Google Analytics when you visit our website

3. How We Use Information

The information we collect is used for the following purposes:

• To respond to inquiries and service requests
• To provide quotes and schedule lawn care and landscaping services
• To communicate with you about your appointments and service activity
• To send SMS communications including service updates and, where consented to, marketing messages
• To provide customer support
• To improve the performance and usability of our website

4. SMS Communications and A2P Compliance

By providing your phone number and opting in to SMS communications, you agree to receive text messages from Hayes Lawn and Landscaping Maintenance Service LLC. The following terms apply to all SMS communications:

• Consent: SMS consent is not a condition of purchase. You are not required to opt in to SMS messages in order to receive services.
• Message Types: You may receive service-related messages such as appointment confirmations and updates, as well as marketing or promotional messages about our services.
• Opt-Out: You may opt out at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS messages from us.
• Help: For assistance, reply HELP to any message or contact us at (318) 663-8749.
• Message Frequency: Message frequency varies based on your service activity and interactions with us.
• Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
• Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.
• Privacy: Your phone number and SMS consent will never be sold, rented, or shared with third parties for marketing purposes.

5. Data Sharing

We do not sell your personal information. We do not share your information with third parties for their own marketing purposes.

We may share limited information with third-party service providers that are necessary to operate our business and deliver our services. These providers include:

• Webflow — website hosting and content management
• Google Analytics — website usage and performance tracking

All third-party providers are required to handle your data responsibly and in accordance with applicable privacy laws. We do not authorize these providers to use your information for their own independent marketing purposes.

Your phone number and SMS consent are never sold, rented, or shared with any third party for marketing purposes under any circumstances.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies through Google Analytics to understand how visitors interact with our site. This data helps us improve website performance and user experience.

Cookies used on this website are limited to essential functionality and analytics purposes. We do not use advertising cookies, cross-site tracking, or remarketing technologies of any kind.

You may disable cookies through your browser settings at any time. Disabling cookies may affect certain website functionality.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law. When your information is no longer needed, we will take reasonable steps to securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete information.
• Deletion: The right to request that we delete your personal information where legally permitted.

Louisiana residents may have additional rights under applicable state privacy laws. To exercise any of these rights, please contact us using the information provided in Section 13 of this policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

This website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted to this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Hayes Lawn and Landscaping Maintenance Service LLC
Email: [email protected]
Phone: (318) 663-8749
Website: hayeslawnlandscaping.com